Delete Your MediBox Account

This page explains how to request deletion of your MediBox account and the personal data associated with it. You can do this from inside the app, or — if you no longer have the app installed — by contacting us by email.

Option 1 — Delete in the app (fastest)

1. Open MediBox and sign in.
2. Go to Settings.
3. Tap Delete account.
4. Confirm by typing the confirmation word when prompted.

Your account and personal data are deleted immediately when you confirm.

Option 2 — Request deletion by email

If you can no longer access the app, email support@medibox-app.com from the email address associated with your MediBox account, using the subject “Account deletion request.” We will verify the request and delete your account and personal data within 30 days.

What gets deleted

Deleting your account permanently removes the personal data we hold about you, including:

• Your account and login credentials (email, password).
• Your profile (display name, language and notification preferences).
• Your medicine cabinet — medicines, quantities, expiry dates, notes, photos, and usage history.
• Your self-reported health conditions.
• Your households and household invitations.
• Your reminders, notifications, and push-notification tokens.

What may be retained

• Community product/barcode entries you may have contributed are kept but anonymised — the link to your account is removed so the shared product database stays intact.
• Records we are legally required to keep (for example, limited billing or transaction records held by Google Play) are retained for the period the law requires.

How long it takes

In-app deletion is immediate. Email requests are completed within 30 days of verifying your identity.